This Privacy Policy explains how FeedRanks (“FeedRanks,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit www.feedranks.com, use app.feedranks.com, or otherwise interact with our AI-powered product feed optimization services.
1. Who we are
FeedRanks provides software and related services that help ecommerce teams audit, enrich, optimize, and manage product feed data for channels such as Google Merchant Center, Meta Catalog, Microsoft Merchant Center, and other shopping destinations.
2. Information we collect
Information you provide
- Name, email address, company name, and job title
- Account credentials and profile details
- Messages, support requests, demo requests, and form submissions
- Billing and subscription details when you purchase a plan
- Catalog, product feed, store, and channel configuration data you connect or upload to the service
Information collected automatically
- IP address, browser type, device information, and approximate location
- Pages visited, referring URLs, and usage events within our products
- Cookies, pixels, and similar technologies used for authentication, analytics, and marketing measurement
Information from third parties
- Ecommerce platforms, advertising platforms, and Merchant Center accounts you authorize us to connect
- Authentication providers such as Google when you sign in with OAuth
- Payment processors and other service providers supporting our operations
3. How we use information
We use personal information to:
- Provide, operate, maintain, and improve FeedRanks
- Create and manage accounts, authenticate users, and process subscriptions
- Run audits, enrichment, monitoring, and feed optimization workflows
- Respond to inquiries, support requests, and product feedback
- Send service, security, and product-related communications
- Measure website and product performance, including through analytics tools such as Google Tag Manager and Microsoft Clarity when enabled
- Detect, prevent, and investigate fraud, abuse, and security incidents
- Comply with legal obligations and enforce our Terms of Service
4. How we share information
We do not sell personal information. We may share information with:
- Service providers that help us host, secure, analyze, communicate, bill, or operate FeedRanks
- Channel and platform partners you explicitly connect, such as Google, Meta, Microsoft, Shopify, or other integrations
- Professional advisors, auditors, or authorities when required by law or to protect our rights
- A successor entity in connection with a merger, acquisition, or sale of assets, subject to appropriate protections
5. Cookies and analytics
We use cookies and similar technologies for essential site functions, session management, analytics, and marketing measurement. You can control cookies through your browser settings. Disabling certain cookies may affect login or product functionality.
6. Data retention
We retain personal information for as long as needed to provide the service, fulfill the purposes described in this policy, meet legal and accounting requirements, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it where feasible.
7. Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights and choices
Depending on your location, you may have rights to access, correct, delete, or export your personal information, object to or restrict certain processing, or withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below.
9. International transfers
FeedRanks may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
10. Children’s privacy
FeedRanks is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children.
11. Third-party links and services
Our website and product may link to or integrate with third-party services. Their privacy practices are governed by their own policies, not this one.
12. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Material changes may be communicated through the website, product, or email where appropriate.
13. Contact us
For privacy questions or requests, contact FeedRanks at privacy@feedranks.com or through the contact form on www.feedranks.com.
Related: Terms of Service